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Return Policy

Last updated: June 2026

Your satisfaction is our priority. If you're not satisfied with your purchase, we're here to help.

Return Window

You have 30 days from the date of delivery to submit a return request. After this period, we will unfortunately be unable to accept your request.

Accepted Returns

  • Defective or damaged items upon delivery
  • Items that do not match the website description
  • Wrong item received
  • Items in original unopened packaging

Non-Returnable Items

  • Used, washed, or buyer-damaged items
  • Items without original packaging
  • Final sale liquidation items (indicated on product page)
  • Food items or personal care products
  • Items returned after 30 days

Return Process

  1. 1Log into your account and go to the "My Returns" section.
  2. 2Click "New Request" and select the relevant order.
  3. 3Choose the return reason and add photos if needed.
  4. 4Our team reviews your request within 48 business hours.
  5. 5If approved, you'll receive shipping instructions by email.
  6. 6Refund is processed within 5–10 business days after we receive the item.

Refunds

Refunds are issued to the original payment method. Initial shipping fees are non-refundable unless the return is due to our error or a defective item. Return shipping costs are the customer's responsibility unless otherwise stated.

A question about your return?

Our team is available Monday to Friday, 9am–5pm (ET).

info@liquidationchapchap.com